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Website Policies

Payment Policy 

All payment transactions will be handled through Paypal. Paypal is a highly secure payment processor and our customers can rest assured that thier sensitive information will remain private. Paypal allows the customers of The New England Company to use any form of payment they desire including, Mastercard, Visa, American Express and/or a bank account. Upon completion of payment and shipment of your order, Paypal will be used to send out automatic tracking information to keep you informed as to the status of your order.

Shipping Policy 

All purchases will be shipped through FedEx ground. Tracking information will be provided via automatic Paypal notification and most orders will arrive within 3-5 business days once shipped. We are only able to sell and ship to customers within the 48 contiguous United States at this time. No international orders will be accepted unless otherwise prearranged. 

Return Policy

New Clocks: If you are unsatisfied for whatever reason, or the clock is damaged during shipping, you may return your purchase, no questions asked, within 30 days of purchase. Please use the Contact Us link to inform us that you would like to return your purchase. An email will be sent to you with instructions about the return process within 24 business hours. If the wrong clock is sent or is damaged during shipment, The New England Company will assume the cost of the original shipment. If the item is returned through no fault of The New England Company, the buyer will be entitled to a full refund, less the cost of the original shipping and handling, the return shipping and handling and a 20% restocking charge.

Vintage Clocks: Vintage clocks are sold "as is" and all sales are final, i.e. no returns. Please refer to the descriptions of the Vintage clocks or email questions about the of Vintage clocks to confirm the condition before you buy them. 

Sales Tax Policy 

All purchases made outside the state of Pennsylvania will not incur sales tax. Any customers within the state of Pennsylvania will be charged sales tax.

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